Standardizing Security Operations, Investigations, Governance, and Compliance

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Standardizing Security Operations, Investigations, Governance, and Compliance

Client Overview

A leading U.S.-based energy company.

Deployed Capabilities

Regulatory Compliance

Full Documentation

Created a documented investigations framework, enhancing the consistency and defensibility of internal investigative procedures.

Clear Governance

Established clear multi-functional governance supporting transparency, escalation protocols, and regulatory readiness.

Agile Operations

Improved operational resilience, enabling faster onboarding and ensuring continuity during organizational transitions.

The
Challenge

Our client experienced significant growth within its corporate security function without clearly defined or consistently followed investigative and threat management processes. The lack of standardized documentation presented operational risks, limited the ability to cross-train or onboard new personnel, and created inconsistencies in handling sensitive corporate investigations. Client leadership recognized the need for an organized, defensible framework to guide investigations, support compliance, and reinforce the company’s Values in Action Code of Conduct.

The
Custom 
Solution

We partnered with our client’s Security and Compliance leadership to develop detailed documentation and process flow charts for all significant investigative workflows. Through interviews and collaborative whiteboarding sessions, we

Mapped current-state investigative practices, including Threat Management Team workflows, general incident investigations, audit-driven inquiries, and compliance protocols;
Identified inconsistencies and process variations across team members, establishing common standards for future-state operations;
Delivered both flowcharts and narrative process documents outlining step-by-step procedures, decision points, authority levels, deliverables, and ownership across functions;
Embedded documentation review cycles with process owners to ensure internal alignment and readiness for future training, audits, and risk assessments.

The
Impactful
Results

Our client gained standardized and institutionalized investigative procedures, increasing consistency, transparency, and defensibility of internal investigations. They improved cross-functional collaboration among Corporate Security, Legal, Compliance, and HR through more apparent escalation protocols and aligned roles and responsibilities. Training, onboarding, and scalability with approved process documents served as a foundation for cross-training, audit preparation, and systemizing future enhancements. Finally, they mitigated regulatory and reputational risk by aligning documentation with best practices in workplace conduct, threat mitigation, compliance handling, and chain-of-custody protocols.

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