Call Center Performance improvement focuses on improving the quality and effectiveness of customer interactions while reducing operating costs.

We offer expertise in the following areas:

• Consistent Achievement of Service Levels
• Increasing First Call Resolution
• Identification & Elimination of Key Call Drivers
• Reduction in Average Handle Time
• Agent Coaching Programs
• Reduction of Agent Turnover
• Reduction / Handling of Customer Escalations
• Outsourcing
• Agent Coaching Programs
• Supervisor & Management Development Programs
• Increasing Sales

Our staff includes consultants with over 15 years experience managing small and large call centers (1,000+ Agents) both domestically and internationally. We have significant expertise in outsourcing, domestically, near-shore and offshore. We can assist you in improving your in-house Customer Care operations, setting up/moving a call center or outsourcing your call volume.

Contact processimprovement@sirsol.com for additional information.